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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

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Do I need to cancel my broadband internet service with my old provider?

Can I use my own router?

How much does the fibre installation cost? Are there any commitments?

I want to cancel the fibre service. How do I do it and what do I need to do with the router?

I have Lobster fibre and I’m moving house. Can I transfer the fibre to my new house?

I have a large house, will the Wi-Fi signal reach everywhere?

When will my fibre service be activated and how is my first month charged?

How do I test my fibre speed?

How does the fibre installation work?

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