Frequently asked questions
Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!
Mobile
How do I set up voicemail in my phone?
How much data do I have left on my mobile plan?
What happens if I run out of data on my mobile?
How can I control how much data I use on my mobile?
Can I keep my existing Spanish mobile number?
How will I know when my phone number is transferred to Lobster?
What is porting a mobile number?
What happens after I ask to ‘Keep my mobile Number’?
Is there a fee for keeping my mobile number?
Is eSIM supported?
My phone won’t connect to the internet (Android)
My iPhone or iPad won’t connect to the internet (iOS)
What about the mobile plan details?
My SIM card isn’t working
When does my mobile plan start and end?
Can I change to a new mobile plan?
What if I can’t decide which mobile plan?
What’s not included in my mobile plan?
Why do I need credit?
How do I put credit on my account?
How do I check my credit?
What happens if I want to stop my mobile plan?
How can I ‘park’ my number?
What if I want more than one mobile number?
So complete control of my mobile plan?
Will I need to ‘unlock’ my mobile phone?
Can I restrict certain calls from my phone?
How do I find out my mobile phone number?
Looking for information on premium and special numbers?
Do I need to do anything once I receive my SIM?
What do I do if my phone is lost or stolen?
How wide’s the mobile coverage?
I’ve lost my SIM card! What do I do?
Are calls and texts all unlimited?
What size SIM card do I need?
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