Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

Mobile

How do I set up voicemail in my phone?

How much data do I have left on my mobile plan?

What happens if I run out of data on my mobile?

How can I control how much data I use on my mobile?

Can I keep my existing Spanish mobile number?

How will I know when my phone number is transferred to Lobster?

What is porting a mobile number?

What happens after I ask to ‘Keep my mobile Number’?

Is there a fee for keeping my mobile number?

Is eSIM supported?

My phone won’t connect to the internet (Android)

My iPhone or iPad won’t connect to the internet (iOS)

What if I want more than one mobile number?

Will I need to ‘unlock’ my mobile phone?

How do I find out my mobile phone number?

Do I need to do anything once I receive my SIM?

How wide’s the mobile coverage?

Are calls and texts all unlimited?

What about the mobile plan details?

When does my mobile plan start and end?

Can I change to a new mobile plan?

What if I can’t decide which mobile plan?

What’s not included in my mobile plan?

Why do I need credit?

How do I put credit on my account?

How do I check my credit?

What happens if I want to stop my mobile plan?

How can I ‘park’ my number?

So complete control of my mobile plan?

Can I restrict certain calls from my phone?

Looking for information on premium and special numbers?

What do I do if my phone is lost or stolen?

I’ve lost my SIM card! What do I do?

What size SIM card do I need?

My SIM card isn’t working

FAQ

Call me back

Contact form

Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)

Join Lobster

Call 1661

Already a customer

Call 711

From outside Spain

+34 711 000 711

Frequently asked questions

Orders & Delivery

Fibre

Mobile

Billing

Travelling abroad

My account

Mobile

FAQ

Call me back

Contact form