Frequently asked questions
Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!
Mobile
How do I set up voicemail in my phone?
Is there a fee for keeping my mobile number?
Is eSIM supported?
My phone won’t connect to the internet (Android)
My iPhone or iPad won’t connect to the internet (iOS)
How much data do I have left on my mobile plan?
What happens if I run out of data on my mobile?
How can I control how much data I use on my mobile?
Can I keep my existing Spanish mobile number?
How will I know when my phone number is transferred to Lobster?
What is porting a mobile number?
What happens after I ask to ‘Keep my mobile Number’?
What happens if I want to stop my mobile plan?
How can I ‘park’ my number?
So complete control of my mobile plan?
What if I want more than one mobile number?
Can I restrict certain calls from my phone?
Will I need to ‘unlock’ my mobile phone?
Looking for information on premium and special numbers?
How do I find out my mobile phone number?
What do I do if my phone is lost or stolen?
Do I need to do anything once I receive my SIM?
I’ve lost my SIM card! What do I do?
How wide’s the mobile coverage?
What size SIM card do I need?
Are calls and texts all unlimited?
My SIM card isn’t working
What about the mobile plan details?
When does my mobile plan start and end?
Can I change to a new mobile plan?
What if I can’t decide which mobile plan?
What’s not included in my mobile plan?
Why do I need credit?
How do I put credit on my account?
How do I check my credit?
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)