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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

My account

Leaving Lobster
What if I’ve forgotten my username and/or password?
What does Lobster do with my personal data?
How do I cancel an account when the account holder has recently passed away?
How can I access my Lobster account?
How do I update my personal details?
Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711