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Frequently asked questions
Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!
Orders & Delivery
How can I change my fibre installation appointment to another date?
I ordered a new Lobster SIM card and haven’t received it, where is it?
How will I know when my phone number is transferred to Lobster?
What is a valid ID card?
How can I become a Lobster customer?
Are there really no commitments?
How can I send my ID card to Lobster?
How long does my SIM card take to arrive?
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)