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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

So complete control of my mobile plan?

Absolutely. Any problems, just give us a ring and we’ll be very happy to help. You can also get full account management online, where you can do almost everything yourself. Simply log in to your Lobster account on our website or sign into the app any time and you can: see usage, change plans, buy more data, top-up credit, see itemised billing, park your number, add more lines or open a service issue. We’ve thought of everything (we think)! And you can always use our website and our app even if you have run out of data. Full control all the time, brilliant.

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711