After placing your order for fibre, we’ll automatically schedule for you the first available installation appointment. You’ll receive a text message with the appointment date and time. You can always change the appointment if needed.

On the day of the installation appointment a friendly technician will come to your home to install your fibre. They may call you beforehand to check that you are in, so please be ready to answer the phone! Please bear in mind that if they can’t reach you on the phone, the appointment may have to be cancelled.

For a smooth and speedy installation, please have the keys to the communications room in your urbanisation ready, if it has one. Without access, the technician won’t be able to connect the fibre to your home, and a new appointment will need to be scheduled. Preparing this ahead of time will save time and effort!

Once the technician arrives, you or another person of legal age should be present during the installation. If you already have had fibre in your home with another provider, the installation should be very quick usually taking around an hour. If it’s a brand new fibre installation, it may take a little longer. The installation time varies from house to house.

Your fibre service will be activated once the technician completes the installation. You can then enjoy the service and start browsing, streaming, and much more at ultra-fast speeds!