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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

How can I become a Lobster customer?

Simple!

You can sign up online on our website or by giving us a call for free on 1661. Also, you can visit any one of our friendly selected retail stores. We have a handy store finder in the Help section on our website so that you can easily find the store nearest to you.

Just tell us which plan you want, register with an email address and password, confirm your identity with a passport or other official form of ID, and provide your credit or debit card payment details through a totally secure process, and you’re good to go. Don’t worry, it doesn’t have to be a Spanish credit or debit card!

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Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
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Already a customer
Call 711
From outside Spain
+34 711 000 711