To cancel, please send us email to cancellations@lobster.es, providing the ID number that you used to register with us and the reason why you want to cancel your fibre service.

If you’re still within your minimum commitment period, then you’ll be charged a fee for the fibre installation costs. The fee depends on the amount of time left on your commitment period. We’ll contact you before doing anything, so you’ll have all the information before making your final decision.

When we process the cancellation, we’ll charge a deposit of €100 plus taxes to your credit or debit card for the return of the router. This amount will be refunded once we’ve received the router in good condition.

We’ll send you an email with instructions on how to return the router. It should be packed in a cardboard box and dropped it off at your nearest post office. The shipping is free of charge. In the email, we’ll provide you with a tracking number for the package.

The return period is 30 calendar days. If we haven’t received it by then, we’ll assume that you’ve decided to keep it, and the deposit will not be refunded.