We’re sorry you’re thinking of leaving Lobster. Before making your final decision, we’d suggest that you compare our current rates and offers, with the network you want to join to make sure it’s the right decision for you. If there’s something we can do better please let us know – we’d love for you to stay!

Before you decide to go, there are a few things you should know.

Taking your number with you

If want to keep your number and you’re moving to another Spanish mobile provider then you’ll need to advise your new operator that you want to keep the number and provide them with name and ID details that match our records. They’ll get in touch with us directly to arrange the switchover and once the number has been transferred to them we will close your account. Please don’t cancel your service with Lobster before the transfer is completed as this will disconnect the number from your account and then it won’t be possible to transfer it. You will lose any credit or active plan balances when switching to another operator.

Cancellation fees

There are no minimum contract fees or early termination penalties on Lobster plans.

Cancellation procedure

To cancel your service with us please send an email to cancellations@lobster.es. For security reasons and to verify that it is really you who is cancelling the service, please send the email from the from the email address you used to register with us, and also include in the email:

• Your full name
• Your ID number that you used to register with us
• Your Lobster mobile phone number that you would like to cancel
• The reason why you’re leaving us

We’ll do our best to get back to you as quick as possible, but there can be a delay of 24 to 48 hours.