After placing your order for fibre, we’ll automatically schedule for you the first available installation appointment. You’ll receive a text message with the appointment date and time. You can always change the appointment if needed.

On the day of the installation appointment a friendly technician will come to your home to install your fibre. If the technician has any difficulty finding your address then they’ll call you, so please be ready to answer the phone! Please bear in mind that if they can’t reach you on the phone, the appointment may have to be cancelled.

Your fibre service will be activated once the technician completes the installation. You can then enjoy the service and start browsing, streaming, and much more at ultra-fast speeds!

For your first month we’ll only charge you the days that your fibre service has been active in that month, by prorating the monthly price of your fibre plan. So, if your fibre was activated in the middle of the month, then you’d only pay half the monthly price of your fibre plan for the first month.

The charge for the first month will be made on the same day that the fibre is installed and activated or the day after.