After placing your order for fibre, we’ll automatically schedule for you the first available installation appointment. You can always change the appointment if needed.

On the day of the installation appointment a friendly technician will come to your home to install your fibre. Your fibre service will be activated once the technician completes the installation. You can then enjoy the service and start browsing, streaming, and much more at ultra-fast speeds!

For your first month we’ll only charge you the days that your fibre service has been active in that month, by prorating the monthly price of your fibre plan. So, if your fibre was activated in the middle of the month, then you’d only pay half the monthly price of your fibre plan for the first month.

The charge for the first month will be made on the same day that the fibre is installed and activated or the day after.