This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Cookies Policy
www.lobster.es website, owned by the trading company ZINNIA TELECOMUNICACIONES, S.L., which operates under the trademark Lobster, uses its own and third party cookies, the purposes of which are detailed in section II of this policy. You can obtain more information and configure your preferences .
Lobster, in compliance with the provisions of Article 22.2 of Law 34/2002, of July 11, 2002, on information society services and electronic commerce (LSSICE), as amended by Royal Decree-Law 13/2012, of March 30, 2012, which transposes into Spanish law Directive 2002/58/EC on the processing of personal data and the protection of privacy in the electronic communications sector, informs you of the following:
I. Definition and function of cookies
What are cookies? A cookie is a file that is downloaded to your computer or mobile device when you access our website. Cookies allow us, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way you use your computer, they can be used to recognize the user.
II. Type of cookies and their purpose
Depending on the time of duration, Cookies are session or permanent.
- —Session cookies expire when the user leaves the page or closes the browser, i.e., they are active for the duration of the visit to the website and are therefore deleted from our computer when the user leaves it.
- —The permanent ones expire when the purpose for which they are used is fulfilled or when they are manually deleted, they have a deletion date and are normally used in online purchase process, personalization or registration, so as not to have to enter our password constantly.
On the other hand, depending on who is the entity that manages the computer or domain from which cookies are sent and treat the data obtained, we can distinguish between own and third party Cookies.
- —Own Cookies are sent to your computer and managed exclusively by us for the better functioning of the website. The information we collect is used to improve the quality of our service and your user experience.
- —Third-party Cookies are those set by a domain other than our website: Google Analytics, Google Adsense, Double Clic, Webtrekk. From LOBSTER we cannot access the data stored in third party cookies.
Finally, depending on their functionality and typology they can be divided into:
1. Technical Cookies (Necessary)
These cookies allow the user to navigate through a website, platform or application and use the different options or services that exist in it such as, for example, control traffic and data communication, identify the session, access parts of restricted access, remember the elements that make up an order, make the buying process of an order, make the application for registration or participation in an event, use security features while browsing, store content for broadcasting videos or sound or share content through social networks.
2. Personalization Cookies (Preferences)
These cookies allow the user to access the service with some general characteristics predefined according to a series of criteria in the user’s terminal, such as the language, the type of browser through which the user accesses the service, the regional configuration from which the user accesses the service, etc.
3. Analysis Cookies (Statistics)
These cookies allow the party responsible for them to monitor and analyze the user behavour of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and for the elaboration of browsing profiles of the users of such sites, applications and platforms, in order to introduce improvements based on the analysis of the usage data of the users of the service.
4. Advertising Cookies (Marketing)
These cookies allow the management, in the most effective way possible, of the advertising spaces that, where appropriate, the editor has included on a website, application or platform from which it provides the requested service based on criteria such as the edited content or the frequency at which the ads are displayed. The owner of this website may use own technical cookies for which it is not necessary to obtain your consent because they are excluded from the scope of Article 22.2 of the LSSICE.
If you accept Cookies from this website the following types of Cookies may be installed on your computer or mobile terminal:
Technical (5)
These cookies allow the user to navigate through the Website and use of the different options or services that exist on it. Thus, they allow the user to:
- —Identify the session.
- —Access to restricted access parts.
- —To remember the elements that integrate the shopping cart.
- —To carry out the purchase process.
- —Make the application for registration or participation in an event.
- —Share content through social networks.
Name | Provider | Purpose | Expiration | Type |
selfcare-access-key | Own | User-specific authentication token. | 1 week | |
selfcare-logged-in | Own | User-specific status, whether or not the user is logged in to care.lobster.com. | 1 hour | |
selfcare-user-name | Own | User-specific status, whether or not the user is logged in to care.lobster.com. | 1 hour | |
selfcare-session | Own | Login identification. If care.lobster.es remembers your login credentials | Session cookie | |
selfcare-t-region | Own | Tax ID | 1 hour |
Analytics (10)
The Website also uses third-party cookies for analytical and statistical purposes. Similar to cookies and for the same purpose, the Website may host web beacons (also known as web bugs) which are typically small one pixel by one pixel images, visible or invisible placed within the source code of a site’s web pages.
The Website uses Google Analytics, this service is provided by Google, Inc. a company headquartered in the United States (“Google”). Google Analytics uses “cookies” to help the Website analyze how users use the Website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. If you wish to disable the aforementioned Google Analytics cookies, you can do so through the “Google Analytics Opt-out Browser Add-on”, which can be found at https:// tools.google.com/dlpage/gaoptout.
Nombre | Proveedor | Propósito | Caducidad | Tipo |
utma Cookie | Google Analytics | It is used to distinguish users and sessions. The cookie is created when the JavaScript library is executed and there is no utma cookie. The cookie is updated each time data is sent to Google Analytics. | ||
utmb Cookie & utmc Cookie | Google Analytics | It is used to distinguish users and sessions. The cookie is created when the JavaScript library is executed and there is no utma cookie. The cookie is updated each time data is sent to Google Analytics. | ||
utmz Cookie | Google Analytics | It is used to distinguish users and sessions. The cookie is created when the JavaScript library is executed and there is no utma cookie. The cookie is updated each time data is sent to Google Analytics. | ||
utmv Cookie | Google Analytics | It is used to distinguish users and sessions. The cookie is created when the JavaScript library is executed and there is no utma cookie. The cookie is updated each time data is sent to Google Analytics. | ||
dtCookie | Dynatrace | Used for web page performance correlation. Technical session identification for the PurePath platform. | Session Cookie | |
dtLatC | Dynatrace | Used for web page performance correlation. Latency and throughput measurement. | Session Cookie | |
dtPC | Dynatrace | Used for correlation of web page performance. Latency and throughput measurement. | Session Cookie | |
dtSa1 | Dynatrace | Used for web page performance correlation. Temporary storage for actions that span pages. | Session Cookie | |
dtBw | Dynatrace | Use for web page performance correlation. Bandwidth measurement. | Session Cookie | |
rxVisitor | Dynatrace | Used for website performance correlation. Visitor identification for session correlation. | Session Cookie |
Some LOBSTER services may use connectors with various social networks such as: Facebook, Twitter, Instagram, among others. By using the social register, you authorize the social network to store a persistent Cookie. This Cookie remembers your identification in the service, making access much faster on subsequent visits. This Cookie can be deleted, and, in addition, you can override the access permissions of LOBSTER services from the privacy settings of the particular social network.
For more information on what these cookies will be used for click here: https://www.google.es/intl/es/analytics/
III. Are cookies anonymous?
Cookies do not contain information that by itself can identify a specific user. As far as we are concerned, the information obtained can only be associated with a specific user if that user is identified on the website. If so, such data will be incorporated into a personal database whose responsibility lies with the owner of this website and will be processed for the purposes indicated in this policy of use of cookies, complying at all times with the requirements of current legislation on the protection of personal data. At any time and free of charge, the affected users may exercise their rights of access, rectification, deletion or limitation of their personal data, as well as the right to oppose its processing, as indicated in the privacy policy of our website. For more information about your data treatment you can visit our “Privacy Policy”.
IV. Consent
When you browse in own website you are consenting the use of the aforementioned cookies, for the periods indicated, under the conditions contained in this Cookies Policy. Please note that if you accept third-party cookies, and later wish to permanently delete them, you must do so from the browser options below as the revocation will prevent their use, but will not eliminate them as they are third-party cookies.
V. Refusal and revocation of consent
You can refuse the use of cookies on this website and revoke your consent by clicking here:
VI. Cookie mmanagement
As a user you can allow, block or delete cookies installed on your computer by configuring the options of the browser installed on your computer. For your convenience, below you will find information provided by the developers of the main browsers on cookie management:
If you disable cookies, you may not be able to use all the features of the website.
VII. Uninstalling cookies
All modern browsers offer the facility to change the cookie settings. These settings are typically found in the “Options” or “Preferences” menu of the chosen browser. Below, you will find a list of links that will provide you with assistance in changing cookie settings:
- Internet Explorer: Tools → Internet Options → Privacy → Privacy → Settings. https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitioswe
- Google Chrome: Settings → Show advanced options → Privacy → Privacy → Content settings https://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
- Firefox: Tools → Options → Privacy → Privacy settings →History →Custom settings
- Safari: Preferences → Security For more information on this refer to your browser’s help https://support.apple.com/kb/ph5042
Lobster also uses cookies or other storage devices on mobile devices. Browsers on mobile devices also allow you to make changes to privacy options or settings to disable or delete cookies. If you wish to modify your privacy settings, please follow the instructions specified by the developer of your mobile browser. Below are examples to guide you in modifying the privacy settings on your mobile device:
VIII. Updates and changes to the cookie policy
Lobster may modify this Cookie Policy according to legislative requirements, so users are advised to periodically visit this policy.
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